Red ruffed lemur

Frequently Asked Questions F.A.Q

Red ruffed lemur

Do you have a question?

Here you will find answers to the most frequently asked questions received by ZooParc de Beauval’s teams.

Beauval and Covid-19

What is the health protocol to follow during my visit?

Access to the ZooParc de Beauval is subject to possession of a “Pass Sanitaire” (Health Pass) for visitors aged 18 and over. As of the 30th of September, Access to the ZooParc de Beauval will be subject to possession of a “Pass Sanitaire” (Health Pass) for visitors aged 12 and over.

Find the details for the visits on our health measures page.

Wearing a mask is no longer compulsory in the pathways of the ZooParc except when the distance of 1 m cannot be respected. The wearing of masks remains obligatory in queues and interior spaces such as greenhouses, the Equatorial Dome, shops, toilets, restaurants, hotels, and performance spaces.

What health measures have been put in place at Beauval?
  • Employees are equipped with masks when indoors.
  • Additional catering points are open, and terraces have been extended.
  • Please follow the direction markings on the ground and the visiting route indicated (walk on the right-hand side of the pathways).
  • Our cleaning staff are cleaning public areas more frequently.
  • Plexiglas partitions have been installed at points of sale.
  • Protective masks and bottles of alcohol gel are on sale in our shops.
  • 140 alcohol gel distributors are located throughout the park as well as 18 water points equipped with soap for you to wash your hands.
  • The number of performances of the shows (L’Odyssée des Lions de Mer and Les Maîtres des Airs) has been increased.
  • It is preferable to make payments using contactless credit cards (up to € 50) or to use your own pen when paying by cheque.
  • Personnel are present throughout the ZooParc and in the restaurants to guide you and give you instructions.
What is the sanitary protocol to follow during my stay in Beauval’s Hotels?

Access to the ZooParc de Beauval is subject to possession of a “Pass Sanitaire” (Health Pass) for visitors aged 18 and over. As of the 30th of September, Access to the ZooParc de Beauval will be subject to possession of a “Pass Sanitaire” (Health Pass) for visitors aged 12 and over.

Please present your Pass (or your bracelet - given when you enter the ZooParc) at the hotel reception.

Find the details for the visits on our health measures page.

Wearing a mask is compulsory until you have arrived at your table and also during any movement within the restaurant. When outdoors, wearing a mask is not compulsory.

What health measures have been put in place at Beauval’s Hotels?

Beauval’s Hotels have implemented the following measures:

  • Employees are equipped with masks when indoors.
  • Cleaning and disinfection of the premises has been intensified.
  • Floor markings are present at the entrance to the restaurants and indoor directional pathways have been reorganised.
  • There is a minimum of 1.50 m of physical distancing indoors.
  • Alcohol gel distributors are located at the entrance of each restaurant.
  • It is preferable to make payments using contactless credit cards (up to € 50) or to use your own pen when paying by cheque.

Closure from Oct. 2020, to May 2021

Can my tickets purchased at the ZooParc be extended?

If you have tickets (paper or e-ticket) purchased directly from the ZooParc, the validity date of which expired during the park’s closure period, we will extend their period of validity until December 31, 2021, inclusive. This extension will be made automatically at the ZooParc entrance, on the day of your visit. This does not apply to ZooPass or ZooPass Premium.

What if I have tickets, the validity of which expires after May 25?

If you have tickets (paper or e-ticket) purchased directly from the ZooParc, the validity date of which expires after May 25, we will also extend their period of validity until December 31, 2021, inclusive. Tickets that expire between May 25 and the end of the year will also be accepted until December 31.

Can the stays that I have purchased from hotels be postponed?

If you have booked a stay directly with the ZooParc de Beauval reservation service for an arrival during the period that the park and hotels are closed, you have the possibility of postponing your visit, up to and including 31 December 2021.

We suggest that you reschedule now for new dates, using the amount already paid. To do so, please contact us by phone on 0254 756 000 (Monday to Saturday from 9 a.m. to 6 p.m.) or by email at reservations@leshotelsdebeauval.com

For any postponement before 31 December 2021 inclusive, we will offer you the difference in price of the new “Pass Park Hôtels” (unlimited access to the ZooParc for the duration of your stay), if your initial stay already included a “Pass Park Hôtels”.

What happens concerning activities?

If you have booked any of the following services: “Mini Keeper”, “Junior Keeper”, “Keeper for a Day”, “Good Re-zoo-lutions”, “Legendary Animals”, “Zoo Camp”, and “Beauval Behind the Scenes”, you can choose to either be refunded or to have your customer account credited with the value of the activity in order to complete the activity at a future date.

Concerning tickets purchased from distributors and professional websites

If you have fixed-date or fixed-period tickets (paper or e-ticket) purchased through one of our partners (Groupon, Showroomprivé, Carrefour, Fnac, Leclerc, Cultura, Auchan etc.) the validity date of which expires during the ZooParc’s closure period, their period of validity of the tickets will be extended until December 31, 2021, inclusive. This extension will be made automatically at the ZooParc entrance, on the day of your visit.

Concerning tickets purchased from tourism professionals

If you have fixed-date tickets (paper or e-ticket) for individual or group trips scheduled during the park’s closure period, purchased through a tourism professional, your tickets will either be cancelled and refunded or replaced by new tickets with a new visit date. We invite you to contact your service provider for the implementation of these terms.

Concerning open date tickets valid for 2 years

If you have open date tickets purchased via a CSE, a CSE reseller, a Tourism professional (Tourist Office, Travel Agency), a general public reseller (Tiqets, 365Tickets, Wonderweekend etc.), or a hosting company, the validity date of which expires during the ZooParc’s closure period, we will extend their period of validity until December 31, 2021, inclusive. This extension will be made automatically at the ZooParc entrance, on the day of your visit.

I have free tickets, what do I do?

If you have free tickets, the validity date of which expires during the park’s closure period, it is our pleasure to extend their period of validity until December 31, 2021, inclusive. This extension will be made automatically at the ZooParc entrance, on the day of your visit.

What happens to my ZooPass or Premium ZooPass?

If you have a ZooPass or a Premium ZooPass, it is our pleasure to extend its validity by the respective duration of the ZooParc’s closure period. This extension will be made automatically at the ZooParc entrance, on the day of your visit.

Check out our examples

Is the validity date of my Beauval Box extended?

If you bought your Beauval Box between December 1, 2019, and March 15, 2020: the validity of your Box is extended to October 31, 2021, inclusive.

If you bought your Beauval Box between March 16 and October 30, 2020: the validity of your Box is extended by 5 months.

If you bought your Beauval Box after October 30, 2020: the validity of your Box is extended to June 30, 2022, inclusive.

Shopping before Beauval’s closing

Can I change my undated ticket, that is valid for 2 years?

If you are in possession of undated tickets purchased via a CSE, a CSE reseller, a Tourism professional (Tourist Office, Travel Agency), a general public reseller (Tiqets, 365Tickets, Wonderweekend, etc.), or a hosting company, the validity date of which expires during the ZooParc’s closure period, we will extend their period of validity until March 25, 2021. This extension will be made automatically at the ZooParc entrance, on the day of your visit, upon presentation of your ticket.

I have free tickets, what can I do?

If you are in possession of free tickets, the validity date of which expires during the park’s closure period, we are pleased to extend their period of validity until March 25, 2021. This extension will be made automatically at the ZooParc entrance, on the day of your visit, upon presentation of your tickets.

Have you booked a stay at Beauval’s Hotels between March 15 and June 1?

We inform you that by way of derogation from the provisions in force, ordinance n° 2020-315 of March 25, 2020, provides that instead of the reimbursement provided for by article 211-14 of the tourism code, you will receive credit corresponding to all of the payments you have made that is valid for 18 months.

  • You will receive this credit as soon as possible and at the latest within 30 days
  • This credit is valid for 18 months from the date of its issue
  • We will also offer you a new reservation in one of our hotels within 3 months


We invite you to contact our teams on 0254 756 000 (Monday to Saturday from 9 a.m. to 5 p.m.) or by email, at reservations@leshotelsdebeauval.com
Any request for cancellation of stays between March 15 and September 15 also falls within the scope of this derogation.

What happens to my ZooPass or Premium ZooPass?

If you have a ZooPass or a Premium ZooPass, we are pleased to extend their period of validity for 2 and a half months. This extension will be made automatically at the ZooParc entrance, on the day of your visit.

Can I postpone the date of my educational activity?

If you have reserved the following services: Mini Keeper, Junior Keeper, Keeper for a Day, Good Re-Zoo-Lutions, Legendary Animals, Zoo Camp, or Beauval Behind the Scenes, we offer you the possibility of postponing until January 3, 2021 or cancelling free of charge.

What should I do with my tickets purchased from retailers (supermarkets) and professional websites?

If you are in possession of dated tickets - for a specific date or a fixed period - (paper or e-ticket) purchased through one of our partners (Groupon, Showroomprive, Carrefour, Fnac, Leclerc, Cultura, Auchan etc.), the validity date of which expires during the ZooParc’s closure period, their period of validity will be extended until March 25, 2021. This extension will be made automatically at the ZooParc entrance, on the day of your visit, upon presentation of your ticket.

Have you booked a stay, taking place before June 2, with your Beauval Box or a gift voucher?

In this case, we will extend your BeauvalBox or gift voucher’s period of validity for an additional 12 months from the date of stay initially scheduled. If you have purchased your BeauvalBox or your gift voucher from a Corporate Works Committee, resellers or tourism professionals, we invite you to contact them to find out how to report it.

I bought my ticket from a tourism professional

If you are in possession of dated tickets (paper or e-ticket), group or individual stays for a visit scheduled before June 02, purchased through a tourism professional, your tickets will either be cancelled and refunded, or replaced by new tickets with a new visit date valid until March 25, 2021. We invite you to contact the service provider for the implementation of these terms.

The ZooParc de Beauval

Is the zoo closed during winter?

The zoo is open every day of the year, from 9 a.m. (except during extreme weather conditions which may affect traffic and/or the safety of Beauval’s clients). This is true for all seasons, Sundays and national holidays included.

Who created Beauval?

Beauval was created in 1980 by Françoise Delord, a person passionate about birds and the animal world. It was a crazy gamble that became an extraordinary success; the zoo is ranked 1st amongst French Zoos and Aquariums and ranked as the 4th most beautiful zoo in the world (by Trip Advisor in 2018)!

What is the surface area of Beauval?

The ZooParc covers almost 40 hectares.

How many visitors are there per year?
The ZooParc de Beauval received 1,600,000 visitors in 2019.
How many employees are there at Beauval?

The ZooParc de Beauval and its hotel establishments have more than 430 permanent employees, in addition to 600 seasonal employees.
See offers: emploi.zoobeauval.com/

How do you become an animal keeper?

To become an animal keeper, 5 establishments in France provide certified animal keeper - facilitator training:

Le CFA A - Gramat (46) http://www.formation-lot.fr

Le CFPPA du Loir-et-Cher - Vendôme (41) https://formationsoigneuranimalier.fr/pages/ecole-soigneur-animalier-vendome-cfppa

L’Institut rural de Carquefou (44) http://www.ireo-carquefou.com

Le Lycée Agricole Saint André - Sury Le Comtal (42) http://www.lycee-saintandre.com

Les Etablières - La Roche Sur Yon (85) www.etablieres.fr

How can I be kept informed of “Beauval emploi” events and news?

“Beauval Emploi” news, as well as the dates of events organised by the Beauval Human Resources team, are regularly published in the “Évènements” section of the Beauval Emploi site.

Where can I buy a souvenir of Beauval?

3 shops are located within the ZooParc de Beauval:
- « Uluwatu » shop, located in the dome, offers, in addition to products representing all the emblematic species that live in the dome, a bookshop area.
- « Autour du monde » shop, located at the South entrance to the park welcomes you in 400m² of souvenirs: panda, tiger, koala … you will find our flagship species in plush, on mugs or in key rings.
- « Le Royaume des Pandas » shop, also located at the South entrance, is dedicated to pandas.

To find out more about our stores, visit our page zoobeauval.com/preparez-votre-visite/boutiques.

For a lighter visit: do your shopping, then, before leaving, collect your purchases at the shop of your choice: “Autour du Monde”, “Uluwatu” (Dome), or collect them at your hotel’s reception area.

It is possible to browse the “Au Royaume des Pandas” and “Autour du monde” shops without buying an entry ticket. Simply hand over a form of ID at ticket office n° 1 at the South entrance.

You don’t want to travel? Discover our e-shop and find all our products.

Prices and tickets

Can I come to Beauval with my class?
Of course! There is a ZooParc de Beauval website dedicated to school activities. Here you can find out about the full range of Beauval’s educational activities: educational workshops, activity booklets… and their prices. All information can be found on this site: scolaires.zoobeauval.com/
Are the shows included in the entry price?

The two shows, Les Maîtres des Airs bird show and L’Odyssée des Lions de Mer sea lion show, are included in the entry price, as is use of Le Nuage de Beauval cable car and visiting The Equatorial Dome. No additional entry fee is required within the zoo. For dates and times, please visit this page: www.zoobeauval.com/spectacles-et-activites/

I don’t have a ticket but I want to visit the ZooParc

If you know the date on which you wish to visit: benefit from a € 2 discount on the entrance fee with a fixed-date ticket!

Buy a ticket

If you don’t know when you want to visit: buy an undated ticket at full price and choose your visiting date later.

Buy a ticket

I ordered my ticket online and I did not receive it

When your online purchase is complete, you will receive an email inviting you to download your tickets from your customer area. If you do not see it in your inbox, check that it didn’t get filtered to your junk mail folder. In any case, you can still find the tickets you have ordered by logging into your customer area from the ticketing site. Log in with your email address and the password that you provided when you created your account.

My ticketing account

Your visit to the ZooParc

Can I visit Beauval by bike or on roller-skates?

Bicycles, children’s bikes, roller-skates, balance bikes, and scooters are prohibited in the ZooParc.

How long does it take to visit Beauval?

Most visitors spend a whole day at Beauval. We advise you to arrive early in the morning to make the most of the animals. It is nevertheless possible to visit within a shorter time frame, by observing a selection of animal species, according to your interests. A minimum of 5 hours is strongly recommended taking into account Les Maîtres des Airs bird show and L’Odyssée des Lions de Mer sea lion show performance schedules.

How much does entry to Beauval cost?

Please consult the ticketing page: http://www.zoobeauval.com/billetterie

What do I do if a child gets lost?

Contact one of our food outlet teams; all Beauval personnel are in permanent contact via walkie-talkie. The child concerned will be accompanied to the ZooParc’s reception (entrance).

Can I picnic in the zoo?

No, picnics are prohibited inside the ZooParc. A covered area, with tables and benches, for 300 people is available near the car park. It is possible to enter the ZooParc and then leave for a picnic, as long as you receive a re-entry stamp from the kiosk facing the turnstile.

Can I have lunch at Beauval?

Yes, about fifteen outlets offer hot dishes or fast food menus: a self-service restaurant, a restaurant which specialises in burgers, a “healthy” bar, a creperie, and several restaurant terraces can be found along the park’s pathways. Not all are open every day; consult the bulletin board at the ZooParc entrance, our mobile site, or our application for more information. Consult the list here: https://www.zoobeauval.com/preparez-votre-visite/restaurants

What methods of payment are authorized at Beauval?

The ZooParc accepts credit card, checks and cash. ANCV holiday vouchers are accepted at the entrance to the ZooParc, in our restaurants and hotels. However, they are not accepted in stores. Holiday e-vouchers and meal vouchers are not authorized.

Smart: The Beauval e-Wallet can be used for every euro that you spend in all of our ZooParc shops and restaurants. It exists in the form of a QR Code to be presented at the register, either on your smartphone or on paper.

The animals

How many species are there at Beauval?

Beauval is home to 35,000 animals belonging to 800 different species.

Can the animals be observed in winter?

The activity of a zoological park in winter is not the same as in summer. While some animals move into their shelters due to low outdoor temperatures, many of them can still be observed in the tropical greenhouses or via viewing windows.

How much food is given to the animals each day?

At Beauval, more than five tons of food are consumed by the ZooParc’s animals each day!

Can I feed the animals?

Each animal has a feeding regime that is adapted to its species; being given foods that are not part of this diet can make them seriously ill. It is therefore strictly forbidden to feed the animals.

How much does a snow leopard or a gorilla cost?

To us, animals are priceless and cannot be quantified in terms of money. This is all the more true when speaking about endangered species such as the gorilla or the snow leopard. For ethical reasons and with a conservation-based approach in mind, zoological parks have removed the concept of monetary value with regards to their animal exchanges. Zoos function through exchanges and breeding loans; all of Beauval’s animals come from other zoological parks.

I would like to have a baby lion or a baby monkey, how can I get one?

Don’t! Neither big cats nor primates are meant to be pets. Chimpanzees, to give just one example, can become extremely powerful and dangerous once they reach adulthood. In addition, it is not possible to improvise being an animal keeper, as serious knowledge of the species concerned is required. Furthermore, these species, some of which are endangered, are often included in breeding and conservation programmes. The possession of exotic pets creates many problems, especially when such individuals are released into the wild (birds, small mammals, reptiles, etc.). In fact, the possession of exotic pets by members of the public is often prohibited. Be aware!

Employment

How do I consult and apply for Beauval job offers?
Current job offers are advertised on the Beauval Emploi website and can be viewed in the “Offres d’emploi” section. You can apply online by clicking on the offer that interests you or on the “Candidatures spontanées” button,, making sure to attach your CV and covering letter to your application.
Are interns accepted at Beauval?

Yes, in certain services at the ZooParc de Beauval and Beauval’s Hotels, in limited numbers. For organisational and security reasons, the ZooParc de Beauval limits access to backstage areas of the animal sectors for interns under the age of 18.

Animal keeper interns:

Given the large number of internship requests it receives, the ZooParc de Beauval gives priority to interns who have received professional training in the following establishments:

  • Le Centre de Formation d’Apprentis Agricoles - Gramat (46)

  • Le CFPPA in Loir-et-Cher - Vendôme (41)

  • L’Institut rural de Carquefou (44)

  • Le Lycée Agricole Saint André - Sury Le Comtal (42)

However, it is possible to carry out a work placement with an 8-week maximum duration, as part of a defined professional project.

Interns from other training sectors:

The ZooParc de Beauval and the Beauval Hotels accept interns for a maximum duration of 8 weeks, in the following professional sectors:

  • Education (étude en Éthologie, BTS Tourisme, BTS Gestion et Protection de la Nature, Licence de Biologie)

  • Warehousing (DUT Logistique)

  • Maintenance (Bac professionnel Électricité)

  • Green spaces (Bac professionnel Aménagements Paysagers, BTSA Aménagements Paysagers)

  • Commercial (BTS Commercial)

  • Communication (BTS Communication)

  • Catering (Bac professionnel Cuisine/Bac technologique Hôtellerie-Restauration/Contrat d’apprentissage)

  • Hospitality (Bac technologique Hôtellerie-Restauration, CAP Services Hôteliers and other certified courses)

  • Housekeeping (Bac technologique Hôtellerie-Restauration, CAP Services Hôteliers and other certified courses)

  • Reception (Bac technologique Hôtellerie-Restauration, CAP Services Hôteliers, BAC +2 Hôtellerie-Restauration and other certified courses)

  • Bar service (Contrat d’apprentissage)

What accommodation is provided for interns?

Interns can be provided with free accommodation, subject to availability.

How many applications does the organisation receive each year?

Each year, more than 5,000 applications, 1,000 of which are internship requests, are processed by Beauval’s Human Resources team.

Are seasonal jobs available at Beauval?

Yes, many seasonal jobs are available at Beauval each year (waiting staff, commis chefs, dishwashers, housekeepers, reception staff, multi-skilled catering staff, shop salespeople etc.) The tourist season starts in February and increases from April until the end of August, it is possible to apply from January onwards.

Is it possible to apply for an animal keeper position without any experience?

Applicants with a form of training that has been recognised and validated by an approved training organisation, and with significant experience in an animal park, are prioritised.

Are fixed-term hospitality and catering contracts offered?

Yes, when hosting groups, employees with kitchen and/or serving experience are recruited in an ad hoc fashion. Those without experience can also apply.

Haven’t found the answer to your question?

Please contact us!